SUPPORT

Terms of Use

By accessing or using our website, you agree to the following terms and conditions:

  1. User Eligibility: You must be at least 18 years old or have the consent of a legal guardian to use our services or purchase products.

  2. Account Security: Users are responsible for maintaining the confidentiality of their account information and passwords.

  3. Prohibited Activities: Activities such as fraudulent transactions, reselling our products, or unauthorized reproduction of content from our website are strictly prohibited.

  4. Liability Limitation: We strive for accuracy in all descriptions and services, but we do not guarantee uninterrupted website access or error-free content. Our liability is limited to the maximum extent permitted by law.

Refund and Cancellation Policy

We aim for complete customer satisfaction. However, the following policies apply:

  1. Products:

    • Refunds are only available for unopened and unused products returned within 7 days of delivery.

    • Proof of purchase is required for all returns.

  2. Services:

    • Cancellations must be made at least 24 hours before the scheduled appointment to qualify for a reschedule.

    • Refunds for services are not provided, except under special circumstances at our discretion.

Shipping and Delivery Policy

  1. Shipping Locations: We currently ship within Malaysia and to selected international destinations. Please check our shipping options at checkout.

  2. Delivery Time: Orders are processed within 2-3 business days and delivered within 5-7 business days, depending on the shipping destination.

  3. Shipping Charges: Charges vary based on the shipping location and the weight of the package. Final charges will be displayed at checkout.

  4. Tracking: You will receive a tracking number once your order has been shipped.

  5. Undelivered Packages: In cases of incorrect addresses or failed delivery attempts, additional shipping charges may apply for re-delivery.

Agreement to Terms

Before completing your purchase or booking a service, you will be required to check a box indicating that you have read, understood, and agree to our Terms of Use, Refund and Cancellation Policy, and Shipping and Delivery Policy. This agreement ensures transparency and aligns with our commitment to providing a positive customer experience.

Thank you for choosing us for your beauty needs! Should you have any questions about our terms, policies, or offerings, feel free to contact us via our support page.